Privacy Policy

This Privacy Policy explains how Velamini collects, uses, and discloses personal information when you use our AI agent platform for African businesses.

We collect account information, profile data, conversation history, usage analytics, and payment information. For AI training, we may collect anonymized conversation data. Third-party data comes from Google OAuth, Flutterwave payments, and Twilio integrations.

Your conversations with AI agents may be used to improve our models. We use DeepSeek AI for responses. Data is anonymized and aggregated before any model training. You can opt out of data usage for AI improvement.

We use data to provide AI agent services, process payments, send notifications, improve our platform, and comply with legal obligations. We never sell personal data to third parties.

We share data with payment processors (Flutterwave), AI providers (DeepSeek), and communication services (Twilio). All third parties are GDPR-compliant and sign data processing agreements.

Your data is primarily stored in secure data centers. For optimal performance, some data may be processed in the EU or US. We ensure all transfers comply with African data protection laws.

Account data is retained while your account is active. Conversation history is kept for 7 days on free plans, unlimited on paid plans. Payment data follows financial regulations. Deleted accounts have data removed within 30 days.

We use essential cookies for authentication and security. Analytics cookies help us improve the service. Marketing cookies are optional. You can control preferences in your browser or account settings.

We use industry-standard encryption, secure APIs, and regular security audits. API keys are hashed and never stored in plain text. Despite our efforts, no system is 100% secure.

Our service is intended for business use by adults 18+. We do not knowingly collect data from children under 13. If we discover such data, it will be immediately deleted.

You have rights to access, correct, delete, or export your data. You can opt out of marketing communications and data processing for AI improvement. Contact us to exercise these rights.

For privacy inquiries, contact our Data Protection Officer. We respond to all requests within 30 days.